RETURN SHIPPING:

 

  • Return shipping costs will be the customer’s expense.

  • All returned items are the customer’s responsibility until they reach the Vibrant warehouse. Be sure your return is packed properly and will not get damaged during transit.

  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Additionally, we advise that you take a picture of your return label, or tracking number, in case your returned package is lost in transit. We cannot guarantee that we will receive your returned item.

  • Return drop-offs (at the Vibrant Warehouse) will not be accepted.

  • If you are returning multiple items, you do not need to generate multiple labels unless you plan on shipping items out in separate packages. 

 

REFUND PROCESSING:

 

  • Returns are processed within 5-7 business days after your item(s) is/are delivered to our warehouse.

  • Refer to the terms of our Satisfaction Guarantee to determine whether you are eligible for a refund.

  • Refunds, if applicable, will be issued in the amount equaling the item’s original purchase price minus the original shipping cost. If we provide you with a return label, we will deduct the shipping cost from your total refund. Your refund will be processed via your original payment method.

  • Depending on the form of return shipping you choose, it can take up to 10 business days for your return to reach us. Once your package has been received in our warehouse, the return will be processed, and an email notification will be sent to you upon completion.

 

LOST RETURNS:

 

  • Refunds, if applicable based on the Satisfaction Guarantee, are only issued for items that are successfully delivered to Vibrant Naturals. Orders that are reported as lost in transit after 90 days from date of purchase are not eligible for replacement or refund.